Shipping policy

SHIPPING POLICY

Chef Flavas ships refrigerated food products throughout eligible areas of the United States.

Shipping Schedule

Orders are processed and shipped according to our available production and shipping schedule.

To help prevent refrigerated packages from sitting in carrier facilities over the weekend, orders may be held until the next appropriate shipping day.

Estimated processing time: [ 1–3 BUSINESS DAYS]

Processing time is separate from carrier transit time.

Orders placed after the weekly shipping cutoff may ship the following week.

Shipping Method

Chef Flavas currently ships refrigerated orders using:

UPS SECOND DAY AIR or NEXT DAY AIR]

Shipping charges are calculated and displayed at checkout.

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Refrigerated Packaging

Orders are packed with insulated materials and frozen gel packs designed to keep products cold during their expected transit period.

Gel packs may be partially or completely thawed upon arrival. This does not automatically mean that the product is unsafe.

Upon delivery:

Bring the package inside immediately.
Open the package promptly.
Check the condition of the products.
Refrigerate the products immediately.
Do not consume products that appear spoiled, damaged, unusually warm, leaking, swollen, or unsafe.

When uncertain about the safety of a product, do not consume it. Contact us within 24 hours of delivery.

Delivery Responsibility

Customers are responsible for arranging for someone to receive or retrieve the package promptly.

Chef Flavas is not responsible for spoilage, theft, loss, or damage occurring after the carrier confirms delivery, including packages:

Left outside for an extended period
Left in direct sunlight or extreme heat
Delivered to a mailroom, front desk, parcel locker, or shared receiving area
Not retrieved promptly
Delivered to the wrong location because of incorrect customer information

Shipping Addresses

Customers must provide a complete and accurate shipping address, including apartment, suite, unit, building, gate, or access information.

We cannot guarantee that an address can be changed after an order is submitted.

Additional charges caused by an incorrect or incomplete address are the customer’s responsibility.

We do not currently ship to:

P.O. boxes
APO/FPO addresses
International destinations

Carrier Delays and Weather

Chef Flavas is not responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Transportation interruptions
Holidays
Incorrect addresses
Restricted access
Acts of government
Other unexpected events

When a delay occurs, contact us as soon as possible. We will review the order based on the carrier’s tracking information and the condition of the product upon arrival.

Federal rules generally require online sellers to have a reasonable basis for the shipping time they advertise and to provide cancellation or refund options when they cannot ship within the promised period.