Refund policy
1. Return and Refund Policy
RETURN AND REFUND POLICY
Because Chef Flavas sells refrigerated and perishable food products, all food sales are final and we do not accept returns or exchanges.
However, we want every order to arrive fresh, safe, and in good condition. Please contact us if your order arrives damaged, incorrect, spoiled, warm beyond a safe condition, or otherwise unusable due to a shipping or fulfillment issue.
Reporting an Order Issue
You must contact us within 24 hours of delivery at:
Email: Chefflavas@gmail.com
Order information required: Order number, full name, delivery address, description of the issue, and clear photographs of the product, packaging, shipping label, and any damage.
Please keep the product and all original packaging until your claim has been reviewed. We may require additional photographs or information before approving a refund or replacement.
Eligible Resolutions
If we confirm that your order was damaged, incorrect, spoiled, or otherwise affected by an issue caused by Chef Flavas or the shipping process, we may provide one of the following at our discretion:
- A replacement shipment
- A refund for the affected item
- A partial refund
- Store credit
Refunds and replacements are reviewed individually and are not guaranteed until your claim has been approved.
Delivery Delays
Shipping delays do not automatically qualify for a refund. We will review the delivery timeline, product temperature, packaging condition, weather, carrier information, and photographs provided.
Because our products are shipped refrigerated, please bring your package inside as soon as possible after delivery. Chef Flavas is not responsible for product damage caused by a package being left unattended after confirmed delivery.
Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for orders delayed, lost, returned, or spoiled because of an incorrect address, incomplete address, missing apartment number, inaccessible delivery location, or failure to retrieve the package promptly.
Orders returned or damaged because of incorrect customer-provided information may not be eligible for a refund or free replacement.
Order Cancellations
Orders may be canceled only before they enter processing or fulfillment.
To request a cancellation, email Chefflavas@gmail.com immediately with your order number. Cancellation requests are not guaranteed.
Once an order has been packed, processed, or shipped, it cannot be canceled.
Refused or Unclaimed Packages
Because the product is perishable, refused, unclaimed, or undeliverable packages are not eligible for a refund.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or card provider.
Shipping charges are nonrefundable unless the order issue was caused by Chef Flavas.
Contact Us
For questions about this policy, contact:
Chef Flavas
Email: Chefflavas@gmail.com
Phone: 9016725901
Mailing address: 6301 Stage RD, Bartlett TN,38134